Change of Mind
Get a full refund on any product if you notify us within 14 days of receipt without giving any reason for the cancellation. This is in accordance with distance selling regulations. The item must be returned with its original box and with the seal intact.
Once you have notified us you have a further 14 days to return the goods.
This is in accordance with S.I 484/2013- European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you the return approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund in 14 working days, first check your bank account again.
Then contact us to check the refund status
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com .
The consumer is liable to pay the return shipping cost
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
Your Consumer Rights
You can contact European ODR platform for resolving disputes
Can I return a product that I have opened?
We’re happy for you to unpack the device and inspect it properly as you would have, had you bought the item from a shop. However, if you have used it beyond this (including, but not limited to, switching the device on and registering it), this may have a knock-on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use, we may only make a partial refund (equal to such reduced value) or subsequently charge you for the reduction in value.
Where you have not used the product and it is returned in the original packaging (with all security seals still intact) you will receive a full refund. Please do not deface the retail packaging of the product as this may affect the resell value of the product and the value of your refund. Refunds cannot be issued on sale items above the value of what was paid.
Are there limitations on what I can get a refund for?
You may not return a product and claim a refund if the product concerned is software which we supplied to you sealed and unused and you have broken the seal. Please see Terms and Conditions for more information.
You may not return a product and claim a refund if the product concerned are sealed for health protection or hygiene purposes e.g., earphones.
How do I return a product?
When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or that have been damaged in transit. Return carriage charges are not covered by us.
We are not obliged to refund your purchase until the goods have been received into our warehouse and checked.
We will contact you upon receipt of the returned items to arrange the refund.
The delivery has arrived damaged, what should I do?
If the package has arrived damaged, you should sign the receipt to say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.